The IT departments of mid-sized organizations have the same driving need for robust, integrated, and streamlined systems management technology as their larger enterprise counterparts. These IT departments need efficient, sophisticated, and informative tools that address the needs of IT executives and end users while avoiding the barriers presented by costly and complex premise-based solutions. 
 
Comprehensive, easy-to-use, and affordable, solutions give you the robust functionality of enterprise systems management capabilities without the time-and-resource-consuming expense. The solutions, based on patented technology, are packaged into scalable and modular components, which provide customers with the flexibility to choose the capabilities they need. 
 
Unique to the SaaS model, you don't have any hardware, software, or database to buy, and we handle the infrastructure, databases, upgrades, and maintenance so you don't have to. This frees up your staff to focus on growing your business and serving your customers, while we support you.

Asset Management Suite

Asset Management and Compliance capabilities:

  • Creates a single location for asset and service management
  • Accesses Active Directory to validate users and locations
  • Provides a PC security assessment and patch vulnerability scan
  • Provides complete hardware and software inventory
  • Provides license entitlement options, custom asset features and compliance reporting
  • Provides complete software utilization statistics

Benefits

  • Single repository provides real time status information
  • Based upon industry best practices
  • Integrated web-hosted infrastructure accessible from any environment
  • Price-value leader – fastest time to implementation
  • No hardware or infrastructure investment

PC Security Compliance (PSC)
The PC Security Compliance Suite provides comprehensive security inventory and analysis using our patented technology that works on servers, desktops, and laptops both on and off the network. Security Assessment summary reporting makes finding vulnerabilities a non-task. Our solution provides the ability to find inactive systems, especially remote laptops and those old servers in hard to find server closets. Easily find unprotected PCs anywhere both on and off the network.

Asset Inventory Pro (AIP)
The Asset Inventory Pro solution provides you with comprehensive hardware and software inventory information, as well as detailed asset tracking for both systems and fixed assets. Our detailed reporting tracks hardware and software changes both by system and globally. Having the ability to see what software users have installed and removed when they call the service desk greatly improves your ability to troubleshoot those difficult software related issues. Finding stolen RAM, re-mapped drives, print queues, and more is now just a report away.

Asset Management Suite (AMS)
The Asset Management Suite is made up of our comprehensive Asset Inventory, Fixed Asset, and Software Utilization products. Comprehensive hardware and software inventory using our patented technology works on servers, desktops, and laptops both on and off the network. Our software catalog hosts over 400k titles letting you know what personal use titles, chat applications, etc. are in your environment. Software categorization, utilization and compliance, PC security risk assessment, Software Savings and much more round out our robust Asset Management Suite.



Security Configuration Management

Add Patch, Software Distribution and Remote tool capabilities:

  • Accesses the same data collected by the Asset Management Suite
  • Accesses Active Directory to validate users and locations
  • Provides troubleshooting and web-based remote tools
  • Provides software distribution and patch management to remote/mobile users
  • Provides the ability to harvest unused software licenses

Benefits

  • Single repository provides real time status information
  • Based upon industry best practices
  • Integrated web-hosted infrastructure accessible from any environment
  • Price-value leader – fastest time to implementation
  • No hardware or infrastructure investment

Configuration Management Suite(CMS)
Configuration Management Suite builds on the asset inventory information, adds the license harvesting components, patch management, and complete remote management capabilities for your remote offices and road warriors. Whether attended or not, our Web remote control can access your mobile users through the Internet anywhere they are having problems. This provides a comprehensive solution for complete systems management solution for clients (desktops, laptops, servers) both on the network as well as off.


IT Services Management

Add Service Desk capabilities:

  • Accesses the same data collected by the Asset Management Suite
  • Accesses Active Directory to validate service desk workers and users
  • Integrated workflow system to route tickets
  • Worker role based security mechanisms
  • Change management workflow
  • Email integration to send and receive ticket information

Benefits

  • Single repository provides real time status information
  • Based upon industry best practices
  • Allows for automated routing and prioritization
  • Create or import your custom knowledgebase
  • Self-service functionality for users

Desktop Management Suite (DMS)
Our Desktop Management Suite is the full, comprehensive solution that encompasses the full spectrum of systems management capabilities (Security, Inventory, Licensing, License, Patch, Configuration, Help Desk, Knowledgebase, Community). Having a fully-featured service desk, including knowledge base, end-user self-service center, e-mail notifications, and more integrated into your inventory, speeds up your resolution time on service tickets. From a ticket, see and apply missing patches, find changed hardware and software, remote control the system, etc. Easy-to-use, fully integrated, common UI throughout and best of all, maintenance free. There's no up-front hardware or software to buy, and we take care of all the upgrades and maintenance. You just focus on what you do best: manage your users.

Help Desk Management Suite (HDS)
Begin with Asset Management and add Help Desk, Knowledgebase, and Remote Control and you have our Help Desk Management Suite. A complete turn-key service desk with ticket tracking, auto-routing, escalation rules, LAN and Web remote control, and a knowledgebase provide everything you need to manage your service desk.



NETWORK MONITOR

Systems and Network Monitoring is a core component of our OnDemand Solutions for IT and is available as an add-on to any of our product suites. The critical nature of servers, systems, and networked devices, and their availability require someone or something to constantly monitor them. It is much more than ensuring that the server is up and running, although IT departments want to monitor and compare the uptime of all their servers. Other systems on the network may be critical in nature as well so our monitor solution is designed to work on all Windows servers, desktops, laptops, and any SNMP device.

Highlights

  • There is no hardware, software, or database to buy or maintain – Ever!
  • Fully integrates with all our solutions enabling Help Desk Incidents, Email Notifications, Remote Control, Asset Inventory, Software Delivery, Patch Management, etc.
  • View Summary and System Information including Response Time, Memory utilization, Interface Utilization, Disk Usage, Faults, and Running Programs
  • Automatically Stops/Restarts monitored processes and/or servers
  • Faults auto-generate Help Desk tickets, send pages/e-mails, etc.
  • SNMP MIB import allows you to monitor any networked SNMP device

Service Monitoring

Another capability of the service is to restart critical processes such as Exchange, SQL, or any service. Options allow you to configure a simple notification when a service is restarted, or whether our solution restarts or stops a server after a specified number of failed service restart attempts. This helps to ensure the highest application availability while preserving the problem tickets and fault information for long-term remediation.

Aggregate Summary Reporting

Finally, our service provides a summary view across all monitored systems and SNMP devices on your network, displaying the top 10 worst available, bandwidth consumption, disk space usage, CPU utilization, memory usage, running programs, response time, open ports to help you quickly see where potential problems are brewing. A summary view also displays the top 10 longest uptime systems and devices.

IT asset management, security configuration management solutions and services